Introduction and Organizational Information
Ser Integral is committed to protecting the privacy and personal data of our customers, website visitors, and other contacts. This Privacy Policy explains how we collect, use, and protect personal information through our website serintegral.pt and through related communications and services.
We process personal data for the following purposes:
To provide and manage our services, training programs, consultations, and events.
To respond to inquiries, requests, or support needs.
To improve our website, services, and user experience.
To manage administrative and operational activities such as billing, registration, and account management.
To send communications or information when consent has been provided.
Ser Integral processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Ser Integral does not currently have a designated Data Protection Officer (DPO). However, we remain fully committed to addressing any questions or concerns regarding personal data.
For any privacy-related questions or requests, please contact us:
Email: geral@serintegral.pt
Phone: +351 925 312 649
Scope and Application
This Privacy Policy applies to all individuals whose personal data may be processed by Ser Integral, including:
Visitors to our website
Participants in our programs or training
Customers and service users
Individuals who contact us via forms, email, or other communication channels
We ensure that all personal data is processed in accordance with the principles of transparency, lawfulness, fairness, and data minimization.
Data Storage and Protection
Data Storage
Personal data is stored on secure systems and servers operated by trusted service providers that comply with applicable data protection and security standards.
When personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place in accordance with GDPR requirements.
Data Hosting Partners
We may use trusted third-party service providers to host data, manage systems, process payments, send communications, or issue invoices. These providers are selected based on their compliance with strict security and data protection standards.
Data Processing Agreements
Whenever we share personal data with third-party service providers, we establish Data Processing Agreements (DPAs) to ensure that such data is processed only for authorized purposes and in accordance with GDPR and other applicable regulations.
Transparency and Control
We aim to be transparent about how personal data is used. If significant changes are made to our data sharing practices, we will update this Privacy Policy and inform users when required by law.
If you have questions about how personal data is processed or shared, please contact us at geral@serintegral.pt.
User Rights and Choices
Under the General Data Protection Regulation (GDPR), individuals have several rights regarding their personal data.
Your Rights
You have the right to:
Right of access (Art. 15 GDPR)
Request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification (Art. 16 GDPR)
Request correction of inaccurate or incomplete personal data.
Right to erasure (Art. 17 GDPR)
Request deletion of personal data when it is no longer necessary for the purposes for which it was collected, subject to legal obligations.
Right to restriction of processing (Art. 18 GDPR)
Request limitation of how your personal data is processed under certain circumstances.
Right to data portability (Art. 20 GDPR)
Receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another data controller where technically feasible.
Right to object (Art. 21 GDPR)
Object to certain types of data processing, including processing for direct marketing purposes.
Right to withdraw consent (Art. 7(3) GDPR)
Withdraw your consent at any time when processing is based on consent.
Right to lodge a complaint (Art. 77 GDPR)
File a complaint with a supervisory authority if you believe your data protection rights have been violated.
In Portugal, the competent supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).
Exercising Your Rights
To exercise any of these rights, please contact:
Email: geral@serintegral.pt
Phone: +351 925 312 649
We will respond to your request within the timeframes required by applicable data protection laws. For security purposes, we may request verification of your identity before processing certain requests.
Cookies and Tracking Technologies
Ser Integral uses cookies and similar technologies on the website serintegral.pt to ensure the proper functioning of the website, improve user experience, and analyze website usage.
What Are Cookies
Cookies are small data files stored on your device when you visit a website. They allow websites to remember information about your visit, such as preferences or settings.
Types of Cookies We May Use
Essential cookies
Necessary for the basic functionality and security of the website. These cookies do not require user consent.
Analytics cookies
Help us understand how visitors interact with the website so we can improve its performance and usability.
Functional cookies
Enable enhanced functionality and personalization, such as remembering user preferences.
Marketing cookies
May be used to deliver relevant advertisements and measure marketing campaign effectiveness.
Cookie Consent
When you visit our website for the first time, you will be presented with a cookie consent banner, where you can:
Accept all cookies
Reject non-essential cookies
Customize your cookie preferences
You may change your cookie preferences at any time through your browser settings or the cookie management tool on our website.
Direct Marketing and Communications
Ser Integral may use your personal data to send communications about our services, programs, events, and other relevant information.
Consent for Marketing Communications
Where required by law, we will obtain your explicit consent before sending marketing communications.
Unsubscribe Option
All marketing communications sent by email will include a clear option to unsubscribe or opt out of future communications. You may withdraw your consent at any time.
Communication Channels
Marketing communications may be sent through:
Email
Social media platforms